Dutch prefer not to collect online orders

Consumers would rather have their parcels delivered to their home than pick them up at a collection point. In a survey, a large majority of European online shoppers say they have little interest in click&collect. With that concept, consumers order
online and end up picking up the order somewhere else.

European research by Forrest Research shows that 70 per cent of Dutch respondents never or almost never use a collection point. Only 11 per cent of Dutch people who
ever order something on the internet pick it up themselves at a delivery point of their choice if one is
choice if offered.

European
average

The European average of consumers who have absolutely no
need to pick up ordered orders themselves is 46 per cent and
37 per cent do so sometimes or frequently. The Dutch figure of
'home deliverers' is thus well above the average and of self-pick-ups
heavily below the European average. Our eastern neighbours from Germany are
boss over boss; they do not see any advantage in ordering online and collecting offline.
collection.

High demand
causes problems

Recently, lecturer Walther Ploos van Amstel lector City
Logistics at the VU University of Amsterdam let it be known that in the short term he
predict a problem in the market. E-commerce is celebrating heyday, which is causing suppliers to run out of deliveries
cope. They often do not find anyone at home, which in turn costs extra money.As a result,
solutions have to be sought for properly coordinating the
delivery of parcels. Click&Collect, according to Ploos van Amstel, is precisely one
possible solution to this problem.

Editorial LogistiekProfs