With the rise of e-commerce, the logistics landscape is also changing. Consumers want to receive their orders ever more flexibly and faster. ABN Amro surveyed 5,500 consumers about their expectations regarding logistics and e-commerce and created the following infographic. It shows, for instance, that click & collect is still little used. Remarkable, because this is something important players in the market have invested in in recent years.
The infographic also provides food for thought for logistics service providers. For instance, should they focus on speed or on flexibility (allowing consumers to choose a delivery time)?
Editorial LogistiekProfs
