Neighbours who
are at home during the day are increasingly acting as a post office. This is leading to
frustration amongst neighbours. 38 per cent of neighbours would find it a nuisance
to accept parcels on behalf of neighbours. Start-up Homerr is therefore introducing a
sticker that allows neighbours to indicate they do not wish to receive parcels.
Research agency
Scherper, commissioned by Homerr, conducted a survey on perceptions of
parcel delivery among more than 1,000 respondents. According to the survey, the
first delivery attempt sometimes fails for more than 90 per cent of online
shoppers. When parcels are delivered to neighbours, more than
half of the respondents experience problems because the neighbours themselves are not at home (55
per cent), or because the addressee feels they are inconveniencing someone by
collecting it (41 per cent). The neighbour receiving the parcel often finds it a nuisance to
accept parcels (38 per cent), particularly because they feel they have to stay at home
and has no control over the subsequent steps required to
deliver the parcel to the correct recipient.
In December, Homerr launched an app in Amsterdam that allows neighbours
can sign up to accept parcels. The neighbour who receives the parcel
receives a fee after each parcel is collected. After just over a month, the
start-up has built up a network of over a hundred neighbours and Homerr points in Amsterdam. This
year, Homerr plans to roll out the service across the rest of the Randstad. The start-up believes it has a solution even for neighbours who do not
wish to receive parcels, the start-up believes it has a solution. They
can stick the ‘No Homerr’ sticker on their door to prevent
parcel delivery drivers from ringing their doorbell.
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