Now that e-commerce has become commonplace, online shops and logistics providers are being forced to have policies on returns. Return policies are proving to be an important pillar for consumers before they decided to make a purchase.
The infographic below clearly shows what consumers actually want when it comes to returns. For instance, a majority of online shoppers want the option to return a parcel in-store. Others find it more important that the label for returns is already sent with the parcel, so they do not have to print it out themselves.
Editorial LogistiekProfs
