Dutch prefer not to collect online orders

Consumers would rather have their parcels delivered to their homes than collect them from a collection point. In a survey, a large majority of European online shoppers stated they had little interest in ‘click & collect’. Under this scheme, the
consumer orders online but then collects the order from a different location.

A European survey by Forrest Research shows that 70 per cent of Dutch respondents never or almost never use a collection point. Only 11 per cent of Dutch people who
do occasionally order something online collect it themselves from a collection point
their choice, if this option is available.

European
average

The European average of consumers who have absolutely no
need to collect their orders themselves stands at 46 per cent, whilst
37 per cent do so occasionally or frequently. The Dutch figure for
‘home delivery users’ is therefore well above the average, whilst the proportion of those who collect their orders themselves
it is well below the European average. Our neighbours to the east, in Germany, are
are in a league of their own; they see absolutely no point in ordering online and
collection.

High demand
is causing problems

Recently, Dr Walther Ploos van Amstel, lecturer in City
Logistics at VU University Amsterdam, revealed that he predicts
. E-commerce is booming, which means that delivery companies can no longer
. They often find no one at home, which in turn costs extra money. As a result,
solutions must be sought to ensure the smooth coordination of
parcel deliveries. According to Ploos van Amstel, Click&Collect is precisely one
possible solution to this problem.

Editorial LogistiekProfs