Dutch consumers would rather wait a bit longer for their order if it means they do not have to pay shipping costs or pay less.
This is according to research by market research firm Ruigrok NetPanel. Consumers do not seem to be keen on shipping costs. 70 per cent of Dutch consumers will not place an order with a webshop if the shipping costs are (too) high. Another turn-off: extra costs for using a payment method. This puts 47 per cent off. Returns should preferably also be free of charge. 44 per cent of consumers do not want to pay for a return.
Online shoppers seem to mind less having to wait a long time for their package. Two thirds of Dutch people say they are willing to wait longer for an order if it means lower shipping costs. A quarter of consumers drop out if the delivery time is (too) long.
