Retailers close pick-up points. Are consumers waiting for click & collect?

Author without image icon
Editorial
29 June 2015
1 min

More than a year after its launch, Tesco and Sainsbury's are already closing their takeaway points at London Underground stations. There would be too little enthusiasm for the takeaway points.

Tesco customers could pick up their ordered groceries from lockers at ten London Underground stations since last year. This was a trial, but Tesco decided not to extend it. Customers would rather collect their groceries in-store or have them delivered to their homes.

Expand in-store collection points
At Sainsbury's too, the popularity of collection points was disappointing. Customers would still want to collect in-store, but not at other locations. Sainsbury's is now focusing on expanding in-store collection. This is now possible at 20 shops, but that number will be expanded to 100 this year.

Other chains
A number of other companies have introduced takeaway lockers at tube stations, including Asda, Waitrose, Ocado and Amazon. For now, they do not plan to close these points.

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